COVID-19 Update

To all the health care workers — doctors, nurses, technicians, medical staff, administrators, food service workers, pharmacists, security guards, our military deployed to set up hospitals and deliver aid — our nation owes you our thanks.

Update on Redding Medical retail store operations:
To better serve our customers and promote a safe and healthy workplace for our associates, we’re taking the following actions in our retail store.

SOCIAL DISTANCING – We’re promoting the practice of social and physical distancing in our store. As a result, 5 customers are allowed inside at any given time. No Groups of customers are permitted, please limit to 1 person per party.

PRODUCT AVAILABILITY – Due to restraints on our supply chain, product inventory fluctuates daily, even on an hourly basis. We are working hard with our suppliers to keep products in stock and ready to ship. If there is an issue with your order will contact you during business hours M-F 9am-5pm EST. If you have a questions or concern call us at 410 526-9755

FREE STORE PICKUP – Items are eligible for free store pickup, and many can be ready within a few hours. Due to the high volume of orders being processed, pickup times may be delayed in some cases. Please wait to receive an email or phone call notification before going to the store to pick up your order.

SHIPPING PARTNERS – If a package is on the way to your home or business and circumstances have changed, there are several options available to update your delivery.  Register for FedEx Delivery Manager to request delivery to an alternate location, leave detailed delivery instructions for your FedEx driver, or place a temporary delivery hold on your deliveries for up to 14 days. You may also contact FedEx Customer Support with your tracking number or door tag number for assistance with redirecting a package. In the event a business is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. As mentioned above, Hold at Location/Redirect to Hold, Re-route and Return to Shipper are additional options.  Requests for Hold at Location/Redirect to Hold, Re-route and Return to Shipper may experience delays in areas where shelter in place orders are in effect due to significant backlogs of undeliverable shipments.


Be sure to visit www.reddingmedical.com/status for daily updates on store updates, order processing and shipping information.

Working together, we will meet this challenge to our community.

Matthew Redding
President
Redding Medical Inc.