At Redding Medical, our customers are family. And like our family, during these extraordinary times we are committed to ensuring a safe and healthy environment.
Retail Store and Web Store operating under modified conditions. Because of the high demand for our medical products, Turn around time for email, calls and orders may be delayed. Thank you for your understanding during this time.
We have also activated our preparedness plan, continue to monitor the rapidly evolving situation and are closely following the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we need to take to help prevent the spread of the COVID-19 virus.
We are encouraging our associates to follow the CDC guidelines to protect themselves, their team members and customers and we have taken numerous steps to ensure we can remain open and continue to serve you:
SOCIAL DISTANCING – We’re promoting the practice of social and physical distancing in our store. As a result, 5 customers are allowed inside at any given time. No Groups of customers are permitted, please limit to 1 person per party.
FACE COVERINGS. All customers and team members must wear a face covering per the CDC guidelines while in the retail store.
PRODUCT AVAILABILITY – Due to restraints on our supply chain, product inventory fluctuates daily, even on an hourly basis. We are working hard with our suppliers to keep products in stock and ready to ship. If there is an issue with your order will contact you during business hours M-F 9am-5pm EST. If you have a questions or concern call us at (410) 526-9755, chat thru the website or send an email. firstname.lastname@example.org
FREE STORE PICKUP – Items are eligible for free store pickup, and many can be ready within a few hours. Due to the high volume of orders being processed, pickup times may be delayed in some cases. Please wait to receive an email or phone call notification before going to the store to pick up your order.
Working together, we will meet this challenge to our community.
FedEx and UPS have temporarily suspended service guarantees. USPS has increased most package deliveries an additional 1-2 days.
FedEx Note: If a package is on the way to your home or business and circumstances have changed, there are several options available to update your delivery. Register for FedEx Delivery Manager to request delivery to an alternate location, leave detailed delivery instructions for your FedEx driver, or place a temporary delivery hold on your deliveries for up to 14 days. You may also contact FedEx Customer Support with your tracking number or door tag number for assistance with redirecting a package.
In the event a business is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. As mentioned above, Hold at Location/Redirect to Hold, Re-route and Return to Shipper are additional options. Requests for Hold at Location/Redirect to Hold, Re-route and Return to Shipper may experience delays in areas where shelter in place orders are in effect due to significant backlogs of undeliverable shipments.