Question 1: Does Redding Medical handle Military Orders?
	Military Orders: For medical students on military scholarships we provide assistance to comply with the armed forces reimbursement policy. We will provide you with a signed invoice with two (2) copies. The invoice will list each item as described in your authorized list. Please supply a copy of the requirement list when you place your order or please call 1-800-733-2796 for assistance.
Question 2: Is my transaction secure?
	Redding Medical utilizes GeoTrust Web Server Certification to offer secure communication by encrypting all data to and from the site. So, you can rest assured that the information you provide is secured by encryption. When you are placing your order and providing credit card information, you will notice a lock symbol at the bottom of the screen to signify that your information is secure.
Question 3: How long until my order ships?
	We at Redding Medical are proud of our fast shipping times. If we receive your order before 2PM eastern time Monday through Friday, your order should ship that day. If your order is received after 2PM or over the weekend, your order will ship the next business day. Our Shipping Department is open from 8:30am to 5pm eastern standard time, Monday through Friday (excluding Holidays). If your order will not ship within 24 hours, our Customer Service department will do our best to inform you of the delivery schedule.
Question 4: Where is the hand-engraving done on my stethoscope, and will it delay shipping?
	Stethoscopes from Littmann and Welch Allyn are available for personalized engraving. Redding Medical will hand-engrave two initials FREE on most stethoscopes. It is done on the chestpiece of the stethoscope onto the metal. The hand-engraving is a special feature of Redding Medical equipment supply, and it is offered to provide identification in case of theft or loss. The hand-engraving does not delay the shipment of your order.
Question 5: Can I hear better with a shorter length stethoscope?
	3M Littmann has provided research regarding stethoscope tubing length. They found that the human ear can not detect the difference in the various tubing lengths. In fact, they found that the lower (bell) sounds are heard better with longer tubing length. Plus, an added benefit of longer tubing in stethoscopes is that it provides a greater distance from ill patients and is ergonomically beneficial on your back. We have also found that the shorter length stethoscope does not hang around your neck as easily.
Question 6: Does Redding Medical do Fundraisers or Group Orders?
	Yes! Redding Medical works with schools and individuals to handle fundraisers or group orders. We are the authorized Group Sale Distributor for 3M Littmann. Please call us at 800-733-2796 to discuss your next order.
Question 7: Warranty and Repair Information for Littmann stethoscopes.
	Warranty and Repair Information for Littmann® Stethoscopes through the 3M Health Care Service Center: Except in cases of obvious abuse or accidental damage, or if a material or manufacturing defect is discovered during the warranty period, repairs will be made without charge upon return of the instrument to 3M. Otherwise the warranty periods are as listed. The Littmann® Master Cardiology stethoscope is warranted against defects in material and workmanship for a period of seven years from the date of purchase. The Littmann® Cardiology III and Cardiology II S.E. stethoscopes are warranted against defects in material and workmanship for a period of five years from the date of purchase. The Littmann® Master Classic II, Classic II SE, Classic II Pediatric, Classic II Infant, and all specialty stethoscopes (Littmann Teaching and Veterinary), are warranted against any defects in material and workmanship for a period of three years from the date of purchase. The Littmann® Select and Lightweight stethoscopes are warranted against defects in material and workmanship for a period of two years from the date of purchase. Except in cases of obvious abuse or accidental damage, or if a material or manufacturing defect is discovered during the warranty period, repairs will be made without charge upon return of the instrument to 3M. Otherwise the warranty periods are as listed.: Inside the US When you purchase a 3M™ Littmann® Stethoscope, you are investing in a quality instrument that should last for many years. Beyond excellent product warranties, 3M offers service and refurbishment that is unmatched in the industry. The 3M Health Care Service Center is dedicated to providing you with prompt and efficient service: The 3M Health Care Service Center provides FREE repair and service for Littmann Stethoscopes while under warranty. For Littmann stethoscopes no longer under warranty, refurbishment and cleaning services are available for a charge.* Your refurbished stethoscope will carry a two year warranty. (90 days for the Lightweight and Select models.) ** Your Littmann stethoscope will be promptly serviced within 24 hours of its arrival at the 3M Health Care Service Center, then shipped back to you via UPS at our expense. How to send your stethoscope in for repair: * Write a note explaining the repair or service you require, the approximate date you purchased your Littmann stethoscope, and your name, street address and phone number. Include it with your stethoscope. * Package your stethoscope and send it via a traceable courier to: 3M Health Care Service Center Bldg. 502, Suite 200 3350 Granada Avenue North Oakdale, MN 55128 ***If your stethoscope is no longer under warranty, please call Redding Medical, Inc at 800-733-2796 or visit our website at www.reddingmedical.com. We carry all repair parts for Littmann stethoscopes.*** If you have additional questions, you may contact the 3M Health Care Service Center directly: By Phone: 1-800-292-6298 By Fax: 1-800-770-8016 By E-mail: healthcare@3M.com By mail: 3M Health Care Service Center Bldg. 502, Suite 200 3350 Granada Avenue North Oakdale, MN 55128 Redding Medical is an authorized distributor of 3M Littmann stethoscopes and is a full-line medical distributor for 3M.
Question 8: I refuted my credit card charge because I didn't recognize the transaction, why was there a $25.00 charge?
	DISPUTED CREDIT CARD POLICY: If paying by credit card and the customer disputes claim for no fault of Redding Medical Inc.- Redding Medical will add a $25 chargeback fee when reprocessing the credit card. The $25 is a fee that is charged to Redding Medical by the processing bank. We provide our 800 number on your credit card statement to make it easy to call us if you have a question regarding a charge.
Question 9: Is there a restocking fee?
	Redding Medical does not normally charge a restocking fee, but for large orders or non-stock items, we will charge a restocking fee. Please call before you return any items to verify if the item can be returned, and if there will be a fee.
Question 10: What is Redding's Return Policy?
	Redding Medical has a 30 day Satisfaction Guarantee on all products EXCEPT for engraved items. Return all products with their tags, in original boxing. Please do NOT tape the manufacturer's box. Place the box within another box for protection. Products must be returned in resaleable condition.

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